Refund & Return Policy

We want you to love what you ordered, and we want him to love it too. If something isn't right, here's how we handle it.

30-day returns

You have 30 days from the day your order is delivered to request a return or exchange. Requests made after 60 days may not be eligible for a refund, return, or exchange.

Cancellations

Changed your mind? You can cancel within 24 hours of placing your order, as long as it hasn't shipped yet. After that, please use the return process below once it arrives.

Condition

Items must come back in the same condition you received them, with the message card and gift box. The only exception is an item that arrived damaged, defective, or incorrect. Gift cards can't be returned.

Damaged, defective, or wrong item

If your order arrives damaged, defective, or isn't what you ordered, contact us within 30 days with a photo and your order number. We'll send a replacement or refund at no cost to you, and we cover the return shipping.

Exchanges

Exchanges are accepted within the same 30-day window, in original condition, for an item of equal value. Exchanges for a different value need our approval first.

Partial refunds

In some cases only a partial refund is granted: items not in original condition for reasons other than our error, or returns requested outside the 30-day window.

Return shipping

Unless the item arrived damaged, defective, or incorrect, you are responsible for return shipping. Original shipping charges are non-refundable unless the return is due to our error. For returns over $75, please use a trackable shipping service. We can't guarantee we'll receive your item otherwise.

Refund timing

Once we receive and inspect your return, we'll email you and issue the refund to your original payment method. Please allow several business days for your bank or card provider to post it.

How to start a return

Email hello@truefinds.co with your order number and the reason for the return. We'll reply with instructions and the return address. Please include your packing slip or order details with the package.

Questions? hello@truefinds.co